> Anyhow, this is just my two cents relating an experience to show how a seemingly normal and friendly human being can revert to angry "RTFM"s.
The guy is not just a human being, he's also a professional whose job it is to know what he's doing. Shouldn't there be some sense of "duty to do a job well", not just "duty to care about someone's feelings"? If he's not pulling his weight and is failing at his job, then the poor responses are his fault also.
Sound like you haven't been working with outsourced talent and a boss that says "this is all we've got, deal with it." ;)
The "interesting" thing here is the cultural gap, where these folks have had all initiative beaten out of them throughout their education, where the cost of failure is higher than that of not trying. It's really disheartening.
My point is, it's heard to blame the person when you know how flawed is the system they come from.
The guy is not just a human being, he's also a professional whose job it is to know what he's doing. Shouldn't there be some sense of "duty to do a job well", not just "duty to care about someone's feelings"? If he's not pulling his weight and is failing at his job, then the poor responses are his fault also.