Happened just today: 1. Found a bug in a web app 2. Reported bug to their listed support email 3. Got an auto-reply saying the inbox was unmonitored and I should read support articles instead 4. Couldn't find any relevant support articles 5. Tried a "contact us" button at the bottom of a page 6. Opened an image file saying live chat was available 7. Turned off adblock and found the live chat bubble 8. Opened to a chatbot where I described the bug 9. Chatbot said that's not expected and I should fill out their feedback form 10. Link opened to a generic Typeform with a text box asking "how they could improve"

Maddening