> And that forum also provides an enormous amount of value to a company, saving them many multiples of that cost in reduced support expenses.
The calculus has changed a bit. They are losing sales from people using older versions of the software that they wouldn't have provided support for anyways. In Adobe's mindset, for example, Photoshop CS6 is the poison that is holding back subscription sales, not their competitors. So an easy way to frustrate users into subscribing to the latest version... delete the old forum posts!
Replaced Photoshop with Affinity Photo. I didn't say it was a big goal for me ^^; But yeah. It was an adjustment but I cannot get over how fast AF is compared to PS.
I've gotta say that I love Photo. I'm not a professional and I can't speak to professional needs, but for my own simpler needs, it's so much easier and faster than PS. I imagine that's what happens if you don't have 30 years of users screaming if you change their workflow by a single pixel, and can re-invent UIs based on newer ideas.
The calculus has changed a bit. They are losing sales from people using older versions of the software that they wouldn't have provided support for anyways. In Adobe's mindset, for example, Photoshop CS6 is the poison that is holding back subscription sales, not their competitors. So an easy way to frustrate users into subscribing to the latest version... delete the old forum posts!