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Let's think about it this way. AT&T is now charging $2 a month to have landline service. They will waive the fee for customers who use more than $2 a month in long distance charges.

It's not a customer friendly policy, as it just serves to squeeze $2 from customers who aren't using more services. But it's not criminal to add a service fee(as much as I hate it as well).



Heard at the grocery store: "You only bought 1 apple so we're charging you for the price of two because of gas prices."

It's a cost that can't be quantified to the customer. Why not just jack the monthly cost instead of tacking on a ghost charge?




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