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The managed service provider company built a custom DNS inside an ERP without backups or bootstrap strategy in place.

House-of-cards core infrastructure is a sign of negligence and OP should have reconsidered working there a long time ago.



Division of responsibility can make this sort of thing very difficult to know.

If you aren’t running drills then transparency may not be in everybody’s self interest and someone somewhere is covering up for the fact that they only half know what they’re doing.




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