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Jason,

Tell me why I should stay on slicehost instead of moving to linode or somewhere else. How does this move benefit me? In what ways does this move make your product better than linode's?

>disconnect Slicehost from Rackspace's cloud roadmap

What is Rackspace's cloud roadmap? To be direct: I don't care, at all, about rackspace's "cloud roadmap" and it sounds like we're all going to be eating the cost of either a poor engineering decision decision on slicehost's part, or a poor business decision on rackspace's part.

As somebody that's been a loyal customer of yours for about a year and a half, and has recommended your service to countless people, that kindof hurts, man.

Maybe it's just the phrasing, but what it sounds like you're effectively saying is "We're shuting slicehost down. Please please please pretty please sign up for rackspace instead because that would be good for us."

(I'm sorry, this comment comes across as a bit rude. I think I might just be a little unclear how this will affect me.)



First I want to be clear that I'm no longer a Rackspace employee and while I can certainly comment on things I know of first hand in the past (i.e. the acquisition), I do not have direct knowledge of Rackspace's roadmap or plans. Consider me a very knowledgeable outsider that used to be an insider.

I wouldn't want conduct a point for point comparison of the cloud server offering to Linode. I also don't want to discourage you from trying out Linode. It's clear those guys have a solid product and a great following and if you think you fit better over there, give it a try. Rackspace wants to have the most engaged and happy customer base it possibly can, it is totally counter productive to try and 'convince' you to stay if you really are better off elsewhere. There are a handful of providers I truly would trust to use myself, and I would absolutely put Linode on that list.

Having said that, here are some things I think Rackspace can offer that Linode currently does not. I could very well be wrong about any of these, I'm not intimate with Linode's current service. In addition you may not be interested in any of these features.

- Cloud Files - Cloud LB - Hosted mail options - Hosted calendar - CDN - Windows Cloud Server instances - Backup/image integration with Cloud Files (vps backups go into your cloud files account and can be downloaded as well as persisted when an instance is deleted) - Managed Services - Desktop backup and virtual drives to the cloud (jungle disk) - Platform/application hosting - All of the above on a single bill from a single provider and with private networking in between for free (for colocated services in the same DC)

As a slicehost customer you couldn't use any of those products, as a cloud customer you can. In addition you will have access to all of the new cloud products in development at Rackspace (whatever those may be, but use your imagination and I'm sure you can guess on likely candidates) as well as all the datacenter locations where Rackspace has active and growing footprints. To put it simply, you'll be switching into an active and growing product suite and I do believe that benefits you.

I personally would not consider it 'shutting down' Slicehost, but instead a merging of Slicehost into Cloud. It is true that the backend mechanics of the two products are essentially the same, and that's why you should not overly fear losing core functionality.

I don't think your comment comes across as rude at all and I completely understand your sentiment. All I can say (I and I think I'm repetitive to do so here again), is that I think Rackspace is doing the right thing here. From my perspective I'm breathing a sigh of relief because at least I know that all the still existing customers will finally start getting some TLC (via being on the actively developed product again).

I'm certain Rackspace wants the transition to be as painless as it can be and I'd expect quite a bit more detail to come out over the course of the year as this unfolds.


If I understand properly, the point of view of Rackspace and former Slicehost staff is that;

- Rackspace Cloud will offer the same technical capabilities, - the transition will be as easy as Rackspace can make it, - migrating to Rackspace will give users access to new features (Cloud LB/Files, Windows instances and so on...), - Pricing will end up being close to lower for a good chunk of the customers,

Only thing is that, despite the fact that I spend a fair amount of time setting up my clients on various cloud services, I favored (and actively advertised for) Slicehost for some use cases because of two main features;

- Price; I could save a few bucks by setting up my AWS instance, but I like the simplicity of setting up your instance and be done with it, with a fixed price that you expect paying for at the end of the month. - UX and UI; it just worked. Damn simple and straightforward. - Feature set; only what I needed, no crazy catalog of 20 different ways of putting things together.

I remember signing up for my first instance about 18 months ago; I was convinced by the straightforward and simple website and the pitch line on the front page: "Sick of oversold, underperforming, ancient hosting companies. We took matters into our own hands. We built a hosting company for people who know their stuff. Give us a box, give us bandwidth, give us performance and we get to work.". Indeed, Slicehost would set up my box, give me access to it and then get out of my way. By experience, migrating on Rackspace Cloud will not provide me with the same value, and IMHO that was the core value of this product. That's a deal breaker in my book.


You've correctly characterized my sentiment.

I also stated that you might not care about any of the other cloud products or extra bells and whistles. The fundamental building block (a cloud server) that Rackspace sells will be and is identical to a Slicehost slice, you can just ignore everything else and pay the lower (likely) rate.

I can't deny that simplicity is gone from the equation given all the extra products/services, but the core Cloud Server is the same simple VPS you once knew and loved.


I agree with the sentiments expressed by many others, and send a huge thank you to the SliceHost crew for offering great service over the past few years.

I've had a SliceHost account since 2008, and a RackSpace account since 2009. I've run servers on both platforms, I've taken a look at the different features and I decided to choose SliceHost.

RackSpace might indeed be cheaper and offer more features, but I chose SliceHost because it is quick, easy to use and gets the job done.

One of the things that sold me on using SliceHost in the first place was your non-SLA SLA, http://www.slicehost.com/questions/#sla

SliceHost has a lot of http://en.wikipedia.org/wiki/Whuffie, the RackSpace site has a lot of http://en.wikipedia.org/wiki/Astroturfing




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