But counter-point to my own counter-point. That's really no excuse for being so unresponsive to actual users. Scaling to a billion users worldwide, everything a moonshot--this mindset underlies all of their failings.
This is exactly right! Google has taken all the benefits of scale and made many billions of dollars in the process. At the same time, they’ve externalized all of the social costs onto their users. Hard problems like moderation, customer support, anti-fraud have been automated in an opaque fashion that leaves users with little or no recourse when things go wrong.
This is exactly right! Google has taken all the benefits of scale and made many billions of dollars in the process. At the same time, they’ve externalized all of the social costs onto their users. Hard problems like moderation, customer support, anti-fraud have been automated in an opaque fashion that leaves users with little or no recourse when things go wrong.