Thanks, quite relevant though over 40 years old.

This is a pretty accurate representation of how people felt about the phone company back then. Being able to easily talk to people all over the world was amazing and the technology was appreciated. However, still prior to the mandatory breakup in the early 1980s, customer service was often a bit of a joke.

Haven't clicked the link (yet), but I'm pretty sure it's Lily Tomlin on Laugh-In as The Telephone Operator: "Is this the party to whom I am speaking? (Snort, snort.)"

Same character, but that one specifically is when she reprised it for SNL in the late 70s.

Before I clicked on the link, I had expected that to be a clip featuring the Central Services engineers from Terry Gilliam's Brazil.