As an Intercom customer ( perhaps paying too much ), it would be very helpful to see a basic feature comparison table and ideally an in-progress roadmap so that I may assess the opportunity costs for a possible migration. And if not a matrix, at least a simple list of top-level features, which I could not find in the docs.
For me, "Alternative", is a very loaded word that comes with an expectation of comparing the current scope of features offered by the aforementioned paid apps.
Chatwoot Co-Founder here:
Thanks a lot for the support.
Totally get your concern about "Alternative". In terms of the scope of features, we are still behind many of the current market offerings. But we will be making some steady progress over the new couple of months.
Meanwhile, we are updating the website & repo with feature comparison and an in-progress roadmap. It should be up in a day or two
As an Intercom customer ( perhaps paying too much ), it would be very helpful to see a basic feature comparison table and ideally an in-progress roadmap so that I may assess the opportunity costs for a possible migration. And if not a matrix, at least a simple list of top-level features, which I could not find in the docs.
For me, "Alternative", is a very loaded word that comes with an expectation of comparing the current scope of features offered by the aforementioned paid apps.
Best of luck!