I just had an absolutely horrible experience with Airbnb & Airbnb 'support.' So bad in fact I'm exploring my options to go to arbitration though that's mostly an emotional reaction since I'm fairly sure it would be a waste of time.

I've gone from spending months a year in AirBnbs to now planning to never use the service ever again.

Airbnb used to be almost magical but the last three bookings I had have been progressively more horrendous and support is maddening. I'd be happy to share my recent experiences but I don't have any social clout to attempt to get anything out of it :(