I've had similar Airbnb experiences as you, and I'm convinced that Airbnb has the worst customer service of any company I've ever dealt with. I've never felt more defeated, humiliated, and powerless as I've felt when dealing with them. I used to think, "those people who have problems are just exaggerating, or they're problem customers." Nope, Airbnb will screw over everyone, and make them gag on cloying "community" marketing in the process.

I like the idea of Airbnb and many of the apartments can be great, but boy do I wish Airbnb would die a cold, harsh death.