It's not excusing it. Just putting things into perspective. As bad as Uber might be, they might be less bad than the alternative. In those terms, one may not want to champion the legacy system as better.
Users got a better experience from Uber, but it's not clear it was at the expense of the service side of the population being treated worse than they were treated by the incumbents, therefore all other things being equal Uber would still be a net positive.
> As bad as Uber might be, they might be less bad than the alternative. In those terms, one may not want to champion the legacy system as better.
The alternative isn't the legacy system, which nobody's saying is better. The alternative is an Uber with decency (even if still bold to break into regulated markets). Or an Uber competitor.
Users got a better experience from Uber, but it's not clear it was at the expense of the service side of the population being treated worse than they were treated by the incumbents, therefore all other things being equal Uber would still be a net positive.