This illustrates another point: what is the line between "criticism" and "hate?" Can an entrepreneur accurately differentiate and classify between the two?
Many entrepreneurs just classify anything contrarian as hate because it is easier/faster.
"This service sucks, I hope your company goes bankrupt" vs "This sucks, I tried to upload a pdf to the dooberywhatsit file storage service and it error out because the file had DRM on it and it couldn't read it. It should just store it as a standard file instead of rejecting it as an invalid PDF"
Example made up, I don't even know if pdfs have DRM aspects.
Generally the line is around the "Can I use this information to fix the problem (even if I don't want to)" mark.
Based on my limited reading comprehension abilities and complete misunderstanding of Sam's advice, I'm choosing to ignore your constructive criticism, hater.
???
He literally wrote:
"some criticism is useful, and that you should pay attention to"